Mercy's inquiry analysis and processing method sharing

Inquiry content:




analysis:

1. There is a hotmail mailbox in the inquiry contact information, there is no phone, there is a country, no detailed address. --- You can search for the customer's Skype on Skype by email address, added, failed, but can send information to the customer.

2. Ali backstage shows that the customer registration time is January 10, 2015, and the inquiry time is January 12. A total of 10 products were viewed, and 2 enquiries were sent (not including the enquiry to me). --- The customer may be a new entry or an Ali account specifically registered for a specific need. According to the analysis that follows, the latter is more likely.

3. Ali back-end shows that the customer preference industry is POS Systems, Printers, Navigation & GPS. I searched for a Bluetooth printer similar to ours on Ali. --- The first two customers' concerns are our related products, confirming that the requirements match.

4. The inquiry is not issued for one of our products, but for the company. --- Explain that customers have carefully read our product specifications, have intentions, and entered the company's website.

5. Inquiry content: Indicates that it is 58mm wide, with Bluetooth, supports Android, and needs api (SDK). --- Customer needs are clear, our products can meet the requirements, and the inquiring person should understand the technology. (Our product is technically demanding, and most people are uncertain)

6. The enquiry did not mention the quantity and time of delivery.

My answer 1:


analysis:

1. Consider that the customer may be new to the business or first contact with this product. So tell the customer which projects we have experience and give customers confidence.

2. Deliberately listed some of the routine applications of Bluetooth printers, if the customer's application is the same, it may resonate and give customers more confidence. If the customer application is different, the customer is more likely to be willing to inform us of the specific application.

3. Tell us that our products support Android and can provide the APIs our customers need.

4. Ask the number and purpose of the customer. Based on the information I have provided to the customer, the customer should respond.


Customer's reply 1:




To be continued...

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