The problem behind the increase in complaints about the purchase of furniture and building materials has surfaced

Group purchases have been popular for a long time. Especially in recent years, the home furnishing industry has also stepped into the group buying army. According to relevant surveys, more than 80% of people participated in or wanted to participate in group purchases during the renovation. However, while group buying has driven a surge in performance, complaints related to it have also increased. Various problems such as counterfeit goods, extra charges, irregular bills, and difficulties in after-sales maintenance have gradually surfaced, becoming indecent scars in the purchase of furniture and building materials.

Online sales of more brands

Mr. Zhao’s online shopping experience in these years can be regarded as a network talent, and the furniture purchased through the network group has made people stunned. “When the New Year was over, I saw a set of furniture on a professional group buying website. Although it is not a well-known brand, I like it very much in the shape of the wardrobe. The workmanship of the product is also very fine. More importantly, the product is based on the direct selling price. Also made a big discount. But in less than three months, the furniture has been cracked and deformed to varying degrees. After the factory has repaired the door twice, it still can't be restored, but it does not accept the return, and asks the group purchase website. No one answered."

It is understood that there are many “no-brand” products in the furniture and building materials industry. A large part of them do not have independent factories and stores. They often rely on some so-called professional group buying websites. These businesses do not need to provide relevant qualifications. They only need to pay a certain advertising fee to the website, and they will start to call the members of the group. In this regard, the staff of the Forest Product Quality Supervision Station recommended that consumers should first avoid the online group buying activities that cannot see the physical objects; secondly, they should choose a regular group buying website and a well-known furniture and building materials brand.

Low selling price and high surcharge

"I remember that it was still raining that day, but there were a lot of people participating in the group purchase. I squeezed it and ordered it to order a branded floor that I had been cherished for a long time. The price of the profit of less than 50% made me show off in front of my colleagues for a long time. Teacher Ma recalled. But what Ma did not expect was that after a week, he was told that the product was out of stock due to the large number of group purchases. If you want to pick up the goods as soon as possible, you need to pay the "expedited fee". Teacher Ma reluctantly paid the expedited fee, but then Was required to pay the installation cost far higher than the market, the day the goods were delivered, Ma also paid a large unloading fee and the building fee. When all the dust fell, Ma found that buying the floor accounted for a small price. The surcharge has suffered a big loss.

In fact, this trick often appears in group buying activities. In order to increase the sales volume of products, many merchants will attract ultra-low prices to attract consumers. After rushing to buy goods, consumers often ignore the after-sales service of products. The staff of the Municipal Consumers Association told the reporter: "This behavior of the merchant has infringed on the consumer's right to know to a certain extent. In this case, the consumer has the right to ask the merchant to refund the full amount and complain to us to protect the other. Consumer rights."

Rejecting bills

Xiao Bian learned in the city association that a large part of the complaints caused by group purchases were in a state of squabble, mainly because consumers could not provide valid credentials, and the merchants firmly denied the fault, which made the judgment of responsibility difficult.

According to the person in charge, “Ms. Li complained to us that the toilet she bought in the group purchase did not match the goods finally delivered by the merchant, but when she purchased, the merchant informed the group purchase that the goods were not invoiced and the warranty, now no With no evidence, it is impossible to check the item number and batch, and the merchants argued that we can only actively mediate now.” He suggested that consumers, regardless of whether the product is purchased in the form of group purchase, consumers have the right to ask the merchant to issue an invoice and Warranty card, which must indicate the material, origin and grade of the product. Consumers should pay more attention to the inspection, retain invoices, documents to facilitate the return or rights protection.

Simply Steps, This stainless steel egg slicer will save you time when slicing eggs.
Long Service Life: Made of durable, rustproof, high-quality stainless steel wire , that will last a long time!Efficient & Complete Cutting, Cut your eggs into perfect slices with the stainless-steel blade is more delicate and integrated compared with thick blade.

Multi- Purpose,The Egg Slicer can also manage other food, such as mushrooms, strawberries, kiwis and much more!Easy To Clean And Store, Small Device Offers Discreet Storage in a Drawer or Cabinet. Just put it into the water and slightly shake it in the water after using, easy to rinse it. And dishwasher safe!