The maternal and child market has always been regarded as a sunrise industry, and in the face of the maternal and child stores that have sprung up, what can we do in the industry? We often hear all kinds of complaints, no profit, no income, etc. In fact, there are many factors in opening a store without profit, but the most obvious one is that the demand for society is not well met. In fact, the opening of maternal and child stores, only to improve the service, so that the real needs of customers can be met, can generate orders, and continue to expand profits. So how can we do this? 01 Don't worry about the shortage of funds, the worry is that there is insufficient credit. Even if the funds are sufficient, there is no way to make a store without credit. It just emphasizes that credit is more important than everything, and does not mean that funds are not important. 02 Don't force sales Instead of selling products that customers like, they sell products that are good for customers. This is what Matsushita says as "purchasing customers." To consider which products are helpful for her customers, but also consider her hobbies. 03 The pros and cons of the product> the quality of the location> the size of the store Even if it is a small store, as long as it can provide products that customers love, they can compete with big stores. 04 Think of the transaction as your loved one Whether you can get customer support determines the rise and fall of the store. This is the interpersonal relationship that is now emphasized. It is necessary to treat the customer as a self-family, and to be more satisfied with the heart, will get the customer's goodwill and support. Therefore, we must sincerely understand the customer and correctly grasp his various actual conditions. 05 Pre-sale flattery is not as good as after-sales service This is the only rule for making permanent customers. The success or failure of opening a store depends on whether the first-time customer can be a fixed long-term customer. This depends on whether you have perfect after-sales service. 06 Respond to the blame of the customer as the voice of the gods, regardless of what is blamed, to be happy to accept “To listen to the opinions of customers†is the key point that Mr. Matsushita often emphasizes to employees. After listening, he must act immediately. This is an absolutely necessary condition for a good store. 07 When the product is sold out of stock, it is equal to the customer It is also a negligence of the store, and we should apologize. And said "we will replenish as soon as possible to the government." Remember to leave the customer's address. This kind of immediate remedial action is taken for granted, but the store that ignores this is surprisingly much. Whether or not such efforts are accumulated on weekdays will result in a huge gap in business results. 08 When customers come to return goods, the attitude is more harmonious than when they were sold. No matter what happens, don't put an unhappy face on the customer. This is the basic attitude of the businessman. With this principle, good reputation can be built. Of course, you must avoid the possibility of returning. 09 Even if the gift is just a piece of paper, the customer will be happy. If there is no giveaway, give it to the customer to smile. It will be happy to get a little bit of a small gift, which is the subtlety of human feelings. But if you have been so consistent, you will lose your original charm and weaken your sales force. Therefore, to maintain a sense of freshness, the safest way is to smile and smile. 10 To get the customer's credit and praise: "As long as this is the best selling." The store is like the unique face of each person. People will come close because they trust that face and love that face. 11 To be full of energy, the store is full of vitality, and customers will naturally come together. Customers don't like being close to lifeless shops. It is generally desirable to create an atmosphere that allows customers to easily and easily enter and exit. As long as you smile, customers will be able to trust you, be willing to pay, and have a pleasant shopping experience! Source: Network Double Wall Ice Bucket,Ice Bucket,Copper Champagne Bucket,Stainless Steel Champagne Bucket Xianke Metal Products Factory , https://www.stainlessbarware.com