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â–¡ The reader suffered a delay in the arrival of the goods, and found the problem after the arrival of the goods. According to Mr. Xu introduced, in October 2011, he customized the panel furniture from the home of Jilin Sengong Senlu furniture store, including wardrobes, cabinets, desks, total value It is 28,000 yuan. The contract plates are all E0 particleboard.
According to the contract, the delivery will be on March 15, 2012. “The delivery time is also delayed. Later, the store said that the color of the manufacturer’s goods was wrong and needed to be redone.†Mr. Xu said that after a while, the store sent the panel furniture to Mr. Xu’s home.
The furniture was shipped to the home and installed. Mr. Xu found a lot of problems. The workmanship of the cabinets was rough, the edges were raised, and some of the joints of the boards were cracked and collapsed. There is no manufacturer's label on the outer packaging of the furniture, but it is only stuck with transparent tape.
The more I think the more wrong Mr. Xu has consulted the contact information of Jilin Sengong Lushuihe Senlu Furniture Factory through the network. “A manager named Hao told me that my furniture is not produced in the factory in Beijing.†Mr. Xu told The reporter said that the other party said that some of the furniture was originally processed by the factory, and part of it was not.
Since the other party mentioned that the panel furniture plate is Lushuihe plate, Mr. Xu sent the three plates to the Jilin Sengong Beijing Wood-based Panel Sales Branch for testing.
□ The reporter investigated that the manufacturer admitted that it was entrusted with processing. On the morning of June 25, the reporter came to Mr. Xu’s house and saw the cabinets in the kitchen placed on the floor indiscriminately. Some of the plates were edged and the board and the edge of the edge also appeared. In the case of rupture, there is no brand logo LOGO on the cabinet plate, only the brand logo on the cabinet door. “The quality of the cabinet door is good, mainly because there is a problem with the cabinet.†Mr. Xu said.
In the afternoon, the reporter contacted Hao Manager of the Beijing factory. Manager Hao told the reporter that the panel furniture that Mr. Xu bought was not produced in the factory in Beijing, but in the local factory in Jinan authorized by the manufacturer.
According to Mr. Hao, after receiving a complaint from Mr. Xu’s family, they sent staff to their homes for investigation. The order number of furniture such as wardrobes, cabinet doors, etc. can be inquired, and it can be confirmed that it is the manufacturer's product, but the cabinet cabinet cannot find the order number, and it is impossible to determine whether it belongs to the manufacturer.
The reporter then contacted Mr. Gao, who was in charge of the testing of Jilin Sengong Beijing Wood-based Panel Sales Branch. Mr. Gao explained that Mr. Xu sent it to the company's three plates, one of which was clearly visible as a product. The two plates are subject to physical experiments before they can be concluded. According to Mr. Xu, this white plate is exactly the plate sample of the cabinet.
â–¡ The factory reply has canceled the authorization of the Jinan agent on the afternoon of the 25th. The reporter contacted the manager of the furniture Jinan agent, Zhao, who believes that the furniture itself does not have quality problems.
When the reporter asked if the furniture was a product of Beijing original factory, Manager Zhao only said vaguely, "Our furniture is definitely a legal product, and it is the manufacturer's product that meets the relevant procedures."
At 5 o'clock in the afternoon, a Jinan agent who claimed to be responsible for sales called the reporter, and the furniture that Mr. Xu bought was the original Beijing product. In the face of repeated questions from reporters, the staff member changed the name and said that some of the products were OEM at the local (OEM).
As a shopping mall, a staff member of Jinan Beiyuan’s home was replied to the reporter. The brand furniture was already withdrawn from the store in early June. They are willing to cooperate with the industrial and commercial department to handle the matter. If the final result is indeed a counterfeit product, the mall will also be jointly and severally liable.
In the afternoon, Hao, the manager of the Beijing factory, also confirmed to the reporter that they had cancelled the agency authorization of the Jinan agent. At present, the industry and commerce department has been involved in the investigation, and this reporter will continue to pay attention to this matter.
It took twenty-eight thousand pieces of furniture to have a greasy quality problem and was not originally produced.
The plate furniture purchased for 28,000 yuan was rough, and quality problems occurred in many places. Consumers complained that the furniture said that the furniture was not produced by the original Beijing factory, but was produced locally by the factory authorized by Jinan. What is most unacceptable to consumers is that the manufacturer said that the cabinet cabinet he bought could not find the order number, and could not determine whether it was owned by the manufacturer.