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200,000 yuan Italian sofa was questioned
When it comes to Italian furniture, many people think of fashion, gorgeousness, romance and so on. Italy imported furniture is sought after by many consumers. Ms. Ye, a consumer in Beijing, recently reported to the newspaper that she spent 200,000 yuan to buy a set of Italian imported “GIORGETTI†sofas at the European and American home shopping malls in Lecong Palace, Shunde District, Foshan City, Guangdong Province, but there were some problems in use. It is suspected that not only the quality of furniture, but also the merchants are suspected of providing fake import customs declaration documents to consumers. The merchant responded to the reporter that the sofa procedures are complete and are imported, and will actively cooperate to solve the problems reflected by consumer complaints.
Consumer
The origin of the sofa is unknown.
Ms. Ye told reporters that on May 2, 2014, she saw a set of imported sofas with the Italian “GIORGETTI†in the Loufu Palace home shopping mall in Shunde District, Foshan City. In the case that the salesperson guarantees that the sofa is imported, the two parties signed a purchase agreement.
"The agreement stipulates that I will pay a deposit of 100,000 yuan first, and the remaining payment will be made upon delivery on November 22, 2014. The merchant promises that I will purchase the imported products to ensure that the quality of the products meets the standards, etc." Ms. Ye said that at the time she Salesperson Liu Cui proposed that the mall should give her three bills, including shopping invoices, factory quality inspection reports and import goods declarations. Liu Cui said that these tickets will be complete when delivered.
On January 25 this year, Ms. Ye received the sofa from the merchant and paid the remaining 100,000 yuan. “I asked the delivery staff for the purchase invoices and other bills. The delivery staff said that they only paid for the delivery, and the bills had nothing to do with them.†Ms. Ye said, “After many communication, the merchant still did not provide any bills, and the purchased sofa was in use. In less than 20 days, there is a serious collapse, especially after sitting down, the sponge pad can not be restored to its original shape, and it needs to be beaten many times to recover.†After many contacts, at the end of March, the merchant sent two staff members to the sofa. Check and say that you can take care of it. Ms. Ye disagreed and filed a return, which was rejected by the merchant.
"On May 15th, the mall contacted me, saying that the sofa could be taken away, the Italian manufacturer re-made a set of sofas, and sent an import goods declaration. But I found that there is no number on the customs declaration, no official seal. And a lot of content is handwritten. I consulted the staff of the General Administration of Customs, the staff said that the formal customs declaration has a customs declaration number, etc. Therefore, I suspect that the sofa is unknown." Ms. Ye said.
Subsequently, Ms. Ye complained to the Shunde District Market Supervision Bureau that the mall was suspected of selling counterfeit imported furniture and demanded compensation.
Merchant response
Complete commodity procedures
On June 29, the reporter contacted sales staff Liu Cui. Liu Cui told reporters that the furniture purchased by Ms. Liu was originally imported, so that the reporter could contact the person in charge of the company for an interview.
On July 2, Foshan Shunde Luofu Palace European and American Home Furnishing Co., Ltd. sent a reply letter to the reporter, saying that the sofa purchased by Ms. Ye was originally imported. The goods were declared through Shunde Customs, accompanied by a product quality certificate. Certificate of origin.
In response to the letter, Ms. Ye complained that the seat cushion and the pillow were not rebounded automatically when the sofa arrived for about two months, and the fabric was wrinkled. After receiving the complaint, the company attached great importance to it and followed up on the same day. After thorough communication, the foreign supplier replied that the product had no quality problems and provided improvement methods. Subsequently, the company sent staff to the door-to-door service. When the method provided by the foreign supplier was not effective, Ms. Ye proposed to re-customize a set of sofas to foreign suppliers for replacement. According to the "Product Quality Law", after the appearance of furniture products, it is generally repaired and replaced. In view of the situation reflected by Ms. Ye, the company proposed a free exchange plan, which was rejected by Ms. Ye.
Regarding Ms. Ye’s questioning the customs declaration, the company responded that the sofa purchased by Ms. Ye was imported, and if there is a fake company, she is willing to bear legal responsibility. Since the customs declaration involved trade secrets, the company covered the information about the customs declaration provided to Ms. Ye and had communicated with Ms. Ye in advance. Since online customs declaration is now implemented, the customs declaration form is downloaded and printed on the Internet, and there is no customs seal.
The reporter learned that on June 23, after the Shunde District Market Supervision Bureau accepted Ms. Ye’s complaint, the two sides organized mediation. The merchant provides relevant certificates, including the entry checklist, the scanned copy of the customs declaration, the certificate of the manufacturer's original production confirmation, and the invoice copy of the product purchased at the foreign supplier. Due to the different words of the two sides, the mediation did not reach an agreement. Ms. Ye said that the legal proceedings should not be ruled out. The merchant said that the sofa is imported, and hopes to understand each other with Ms. Ye and solve the problem properly.
Lawyer reminder
The contract should be written clearly
Zhu Kefei, a lawyer of Beijing Contemporary Law Firm, said in an interview that in this dispute, the merchants should provide supporting documents for the furniture produced abroad, including certificate of origin, product certificate, customs declaration, etc. Provided, it will lead consumers to have reasonable doubts about the quality of the product. "There is a trace of alteration on the customs declaration provided by the merchant, and it cannot prove that the product has undergone legal customs clearance. If the two parties appeal to the court, the altered customs declaration will be invalid evidence, and the provider will bear the unfavorable lawsuit result." Zhu Kefei said .
Zhu Kefei reminded consumers to be cautious when purchasing imported furniture and keep relevant bills in order to protect their rights in the event of a dispute. "There are two main links in the purchase of imported furniture: First, the selection of the commodity link, consumers must have a comprehensive understanding of the goods, including the visibility, origin, basic information of the goods, etc. Some essential questions should be asked to the mall and sales staff. The second is to sign the purchase of the contract; in the transaction, the consumer must fully understand the contractual terms of the imported furniture, and determine the requirements for completing the contract, agree on the specific means of performance, the offer is clear and sufficient, so that the maximum extent Avoid unnecessary disputes,†Zhu said. “In addition, consumers should ask the seller to provide specific formalities and keep all the documents in order to protect their rights in the event of a dispute.â€
For more information on China's furniture industry, please pay attention to the official website of Xianghe Furniture City ().